Cancellation & Returns Policy
7.1 If for any reason you are unhappy with your purchases you can return your order within 14 days of delivery. However, in the first instance please contact us to discuss this.
a) We will provide a full refund for the purchase price of the goods, but not any delivery charges. The cost of returning any items is the responsibility of the customer and items must be returned in their original packaging with adequate insurance cover.
b) Goods that have been “Made to Order” (bespoke furniture items, headboards, sofas, chairs in your own choice of fabric and size), due to the bespoke nature and our inability to resell Goods made to your specification again at the full retail price. You can return these goods for a refund, however in such cases we charge a cancellation fee of 50% of the non-standard product price you wish to return as well as 100% of all delivery costs incurred. Please consider all this prior to placing an order for “Made to Order” items.
c) If upon delivery the goods are found to be damaged, we will ask you to email a photograph of the damage and contact us immediately. Please note, it is critical that you keep all the original packaging and repack the items with care.